Delivery
For the products that are in stock with us Once Shipped From our warehouse , your order will be delivered as early as 1 day to a maximum of 7 days*
Pre Orders for items that are going to be released on the later time , will be shipped accordingly
All orders Will be dispatched via reputable courier companies like Bluedart , Delhivery , DTDC,FedEx etc.
Cancellation Policy:
Your order could be cancelled for the following reasons:
The item(s) is no longer available
We were unable to process your payment
We are not able to ship to the address provided
A duplicate order was placed
Pricing or promotions errors
Product set-up errors
Failure to pick up Order from the store.
You can cancel the order within 12 hours of placing it.However a transaction charge of 3 – 5% will be debited while refunding the amount.
Your order cannot be cancelled once it has shipped.
For Prepaid orders which have been denied at delivery will be charged 2 way shipping + a restocking fees of 15%
Refund/ Exchanges:
A. Reason for refund/exchange:
- If the product is damaged/faulty, we’ll exchange the product. No cost to customer.
- If the customer does not want the product after accepting the delivery, no refund will be provided.
- If the customer refuses the delivery, due to any reason (except for failure of courier company to reach the destination), a refund will be provided. Refund/Exchange costs applicable. Partial Refund.
B. Condition of Products on Refund / Exchange:
- All products, that are to be returned to Freshly Asian , must be in original and undamaged condition and must include all items shipped with it, including tags, covers , boxes , free gifts etc.
- Cases where product was received damaged, may be excluded from this rule, subject to satisfaction of Freshly Asian
- Returning items are Customer’s responsibility. So kindly ship it via a reputed courier company.
C. Refund / Exchange Costs:
- Where-ever a refund or exchange is to be given, and Freshly Asian or the courier company is not at fault, shipping charges will be applicable.
- For such cases, shipping charges will be determined as such:
Exchange: 2-way shipping charges.
Partial Refund: 1-way shipping charges.
- Shipping charges will be calculated at actuals, as charged by the courier company to Freshly Asian . This may be different to the shipping charges mentioned on Freshly Asian website or partner website. For products with free shipping mentioned, while buying the product, shipping charges will be calculated at the actual amount incurred by Freshly Asian .
- Any other amount which is non-refundable to Freshly Asian , such as Payment Gateway charges, Third Party charges (example amazon/ebay fees), government taxes etc, will also be deducted while giving partial refund.
D. Time Period:
- If the product is received in damaged condition, it must be brought to Freshly Asian’s attention within 48 hours of receiving the delivery so we can process the return for the same.
- All other issues must be brought to attention of Freshly Asian within 5 days of receiving the delivery of the product for returns..
- Product will be considered delivered according to Courier Company’s data.
E. Disputes:
- All decisions made by Freshly Asian in respect to exchange and refund are final.
- All legal disputes are subject to Jurisdiction of courts in Pune district or higher.
F. Refund Timelines
Once the refund is processed for any of the above reasons mentioned. the approximate refund time is 2 to 7 days.
For International Orders.
1) A customer can cancel the order within 72 hours of placing it, how ever a standard Transaction fee and currency conversion /refund fees will be debited while refunding the order.
2)A Restocking Fee of 15% will be charged along with Transaction and currency Conversion Charges.
3) international orders will have a separate fees, which will be communicated to the customer once he contacts us before or after placing the order.